1 How do I place an order?
You can place an order by adding products to your cart and clicking "Proceed to Checkout." We offer two checkout options: direct WhatsApp order (fastest response) or contact form submission. For WhatsApp orders, we'll confirm availability and payment details within minutes during business hours.
2 What payment methods do you accept?
We accept Cash on Delivery (COD) for most locations in Pakistan, Bank Transfer (Easypaisa, JazzCash, and direct bank transfer), and Mobile Wallets. For wholesale orders, we require 50% advance payment. Payment details are shared after order confirmation.
3 How long does delivery take?
Delivery times vary by location: Karachi (3-5 days), Lahore/Islamabad/Rawalpindi (2-3 days), Other major cities (3-4 days), and Remote areas (4-6 days). We ship via trusted courier partners (TCS, Leopards, Rider) with tracking numbers provided for all orders.
4 Are your products genuine/authentic?
Absolutely. We source all products directly from authorized distributors. Every product comes with its original packaging and manufacturer warranty. We never sell fake or counterfeit items. You can verify authenticity using the serial numbers on the manufacturer's website.
5 What is your return policy?
We offer a 7-day return policy for defective or damaged products. The item must be in original condition with all packaging and accessories. For returns, contact us via WhatsApp or phone with your order details. Refunds are processed within 5-7 business days after we receive the returned item.
6 Do you offer wholesale/bulk pricing?
Yes, we offer competitive wholesale pricing for bulk orders. Minimum order quantity (MOQ) varies by product. Contact us via WhatsApp or email with your requirements for a custom quote. We work with retailers, corporate clients, and event organizers across Pakistan.
7 Is there a warranty on products?
Yes, all products come with manufacturer warranty. Warranty periods vary: Joyroom (6-12 months), WiWU (6-12 months), LDNIO (12 months), Remax (6-12 months), and Aspor (6 months). Warranty covers manufacturing defects. Physical damage and water damage are not covered.
8 How can I track my order?
Once your order is shipped, we send you a tracking number via WhatsApp/SMS. You can track your package on the courier's website (TCS, Leopards, or Rider). For any delivery issues, contact us and we'll coordinate with the courier on your behalf.
9 Do you deliver nationwide?
Yes, we deliver to all major cities and towns across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, Peshawar, and Quetta. Remote areas may have slightly longer delivery times. Contact us if you're unsure about delivery to your location.
Still have questions?
Contact us directly and we'll get back to you within 24 hours.